Feel free to ask for assistance

General Information

Information Counter
JR Entrance on 2nd Floor
Lost Item Inquiry
JR Entrance on 2nd Floor


Enjoy shopping in our store without having to carry around your luggage and shopping bags.

Luggage Locker
1st Floor / 2nd Floor / 5th Floor / 12th Floor (W345xH840xD575 large-sized luggage lockers available)
Cold Storage Locker
Basement 1st Floor / 12th Floor


Overseas Delivery Service
7th Floor
Delivery to Airport
* out of service.
We will send what you purchase at participating Takashimaya stores to your departing airport to make your stay more pleasant.
- From Shinjuku to Narita International Airport: Next day or later
- From Shinjuku to Haneda Airport: Two days or later

* An additional day for deliveries after 16:30 p.m.
* This is paid service.
* Ask our shop attendant for details.
Delivery to Hotel
Ask the tax refund counter attendant for details, such as the names of the hotels covered by the delivery service.


Ask our staff how to connect to our Wi-Fi.

Cash, Currency Exchange

Seven Bank on 2nd Floor and 12th Floor/ MUFG Bank and Japan Post Bank on 5th Floor
Foreign Currency Exchange
Tax Refund Counter on 11th Floor

For Babys

Stroller Rental
Meiji street Entrance on 1st Floor / JR Entrance on 2nd Floor / Kids Club Counter on 9th Floor / Parking Lot A and B Lobby
Baby Care Room
9th Floor / 14th Floor


Quick Shoe Repair
Mister Minit on 5th Floor